FAQ on protective measures to help contain COVID-19
What crowd-control measues are in place?
We request your active assistance and alertness in helping us comply with the physical distancing regulations. Please avoid lingering for too long in front of specific artworks if you notice that there are others waiting to get closer. We ask that you be keenly aware of other visitors queuing and clustering, especially at the ticket counters, information desks, or restrooms. To avoid unsafe crowding, you may be asked to briefly wait before entering certain exhibition galleries. In such cases, please pay attention to the gallery stewards’ instructions – our stewards are there to protect the art and to protect you.
What restrictions are in place for visitiors?
The state government of Bavaria has issued clear restrictions on the movement of individuals which also apply to museum visits: Anyone who has had contact with a person sickened with COVID-19 within the last fortnight (14 days) is prohibited from visiting public venues. This also applies to anyone feeling sick themselves, even when they believe the symptoms are mild.
Do I have to bring my own mask?
The wearing of a mask covering both your mouth and nose is mandatory. We ask that you bring your own mask, as you would, for example, on public transport, and that you wear it when entering the building and during your entire stay in the building.
How exactly will the physical distancing rules be implemented?
In the entrance area, in front of ticket and information desks, in front of the elevators and restrooms, on the stairs and at cloakrooms as well as near the cash register in the gift shops, you will find markings or signs placed on the floor. Please stand at these designated spots allowing enough room between you and the person in front of you.
There should only be one visitor per every 20 square metres of exhibition space. For your own safety, please avoid entering spaces that already hold several people. This especially applies to the smaller cabinet galleries.
Are any additional hygiene measures in place?
The cleaning intervals have been increased in all our museums. Contact surfaces have been reduced to a bare minimum.
Do the normal ticket prices apply?
Ticket prices have not changed. You can find information on regular discounts and concessions on our website.
How do I get my ticket?
Tickets are available at the ticket desks on the day of the visit and can be paid for using cashless and contactless card payments.
Are group visits possible?
Visits by groups of maximum seven persons (including the art guide) are possible, subject to the measures listed here. Please register your visit via BUCHUNG@PINAKOTHEK-DER-MODERNE.DE. If you would like to book a guided tour, please fill in the BOOKING FORM on our Website.
Can I check items of clothing and bags?
The cloakrooms are no longer open. Instead, only a limited number of lockers are available. We therefore recommend that on the day of your visit you avoid bringing rucksacks and larger bags (any bag larger than an A4 sheet of paper). Large items of luggage cannot be stored.
In the Sammlung Schack, there is an open cloakroom that visitors may use. (Please note: we do not accept any liability for lost valuables.) Bags and rucksacks will be taken by staff at the ticket desk in the Sammlung Schack and placed in the store cupboard.
Are audio guides still available?
Unfortunately, it is currently not possible to rent audio guides for technical reasons.
Are there guided tours?
In order to offer you and our art guides a secure method of discussing art with us despite the current situation, we now have our new 1:1 format “Kunstauskunft” (art information). Every Sunday from 1-5 p.m. you have the opportunity to get into dialogue with our “Kunstauskunft” in one of the museum rooms. During this time one of our art mediators will be available to answer your questions exclusively. You can find the program at www.pinakothek-der-moderne.de.
In order to enable a contact person to be traced in the event of a subsequently infected COVID-19 case, you will be asked to provide your contact details in writing before participating in the “Kunstauskunft”-session. Participation in the “Kunstauskunft” is only possible with the submission of these contact details.
From 15 June 2020 on, due to the hygiene and protection measures, booked tours are possible with a maximum of 4 participants, subject to compliance with certain guidelines. Please register your visit via email@example.com. If you would like to book a guided tour, please fill in the booking form on our website.
Are the gift shop and museum café open?
The museum gift shops and museum café are open. Here too, the same physical distancing rules apply that are currently in place across the Free State of Bavaria – please follow instructions on the day of your visit.